Cancellation and refunds

Free plan

The free assessment and marketing plan cost nothing. There is nothing to cancel and no refund to issue. You can delete your account and stored answers any time from settings, or by submitting a privacy request.

Before an engagement starts

Submitting a managed-execution application does not commit you to anything. Automatic checkout is disabled. We manually review each application and follow up by email to confirm scope, term, and billing. You can withdraw before campaign work begins, at no cost.

Month-to-month plan

• Cancel any time before the next monthly renewal date. Email us or reply to any of our messages.
• The current month is not refunded. We stop future charges and pause campaigns at the end of the paid month.
• Any one-time setup fee already paid is non-refundable once setup work has begun.

3-month and 12-month plans

• These plans are commitments for the full term at the discounted rate shown on the pricing page.
• Early cancellation ends future service and future billing but does not create a refund for months already invoiced.
• If we have already invoiced the term in full and you cancel early, the remaining months are refundable at the equivalent month-to-month rate — meaning you effectively pay for the months used at month-to-month pricing, and the rest is returned.
• Setup fees, once setup has begun, are non-refundable.

Ad spend

Campaign spend is paid directly to the ad platform (for example Google Ads or Meta). We do not hold your ad budget. Whether unspent ad-platform balances are refundable is governed by that platform's terms.

When we cancel

We may end an engagement if we cannot reach you for approvals, if the account is misused, or if the recommended plan no longer fits (for example, budget drops below the managed-service minimum). In that case we stop billing at the end of the month and issue any refund owed under the rules above.

How to cancel

Send a request through the contact form or reply to any email from us. Cancellations take effect on the next renewal or invoice date after we receive them, so please give us at least a few business days' notice.